Resources

The following are some resources that I have found useful over the years. Some of them are old (a sort of history of performance measurement thinking is embedded in the list) but still useful.

General References

Ammons, David N. (1995). Accountability For Performance: Measurement and Monitoring in Local Government.Washington, DC, ICMA.

Bouckaert, Geert (1993). "Measurement and Meaningful Performance." Public Productivity and Management Review,vol. XVII, no. 1 (Fall). pp. 31-43.

Friedman, Mark (2006). Trying Hard Isn’t Good Enough. Santa Fe, NM. Tafford Press.

Gore, Albert. (1993). From Red Tape to Results: Creating a Government That Works Better and Costs Less: Report of the National Performance Review. Washington, DC, Random House.

Kaplan, Robert S., and Daniel P. Norton (1992). "The Balanced Scorecard - Measures That Drive Performance," Harvard Business Review, January-February. Pp. 71-79.

Kiel, L. Douglas, (1994). Managing Chaos and Complexity in Government. San Francisco, CA, Josey-Bass.

Kravchuk, Robert S. and Schack, Ronald W. (1996). "Designing Effective Performance Measurement Systems Under the Government Performance and Results Act of 1993," Public Administration Review, July/August, pp.348-358.

Martin, Lawrence L., "Performance Contracting For Professional and Other Services," Presented at 1999 Annual Meeting of American Society For Public Administration, Orlando, FL, April 9, 1999.

Osbourne and Gaebler, (1992). Reinventing Government. Lexington, MA, Addison-Wesley.

Schack, Ronald W. (1999). "Linking Process and Outcomes: Performance Measurement at the Connecticut Department of Labor, " PA Times, May.

Senge, Peter M., (1990). The Fifth Discipline: The Art and Practice of the Learning Organization. New York, NY, Doubleday.

Wheeler, Steven, (1987). Understanding Variation: The Key to Managing Chaos. Knoxville, Tennessee, SPC Press, Inc.

Wholey, Joseph, Hatry, Harry, and Newcomber, Katherine, (1994). Handbook of Practical Program Evaluation. San Francisco: Josey-Bass

Lean Manufacturing

Cusumano, Michael A. and Nobeoka, Kentaro. (1998). Thinking Beyond Lean: How Multi-Project Management is Transforming Product Development at Toyota and Other Companies. New York: The Free Press.

Womack, James P. and Jones, Daniel T., (1996). Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York: Simon and Schuster.

Benchmarking

Ammons, David N., (1996). Municipal Benchmarking: Assessing Local Performance and Establishing Community Standards. Thousand Oaks, CA, Sage Publications.

Keehley, Patricia, Medlin, Steven, McBride, Sue, and Longmire, Laura, (1997). Benchmarking for Best Practices in the Public Sector. San Francisco, CA. Josey-Bass.

Problem-Solving Tools

Brassard, Michael and Ritter, Diane. (1994). The Memory Jogger II. Methuen, MA, Goal /QPC.

Research Design

Campbell, Donald T. and Stanley, Julian C., (1963). Experimental and Quasi-Experimental Designs for Research. Chicago: Rand-McNally.

Cook, Thomas, and Campbell, Donald T., (1979). Quasi-Experimentation: Design and Analysis for Field Settings. Boston, MA, Houghton-Mifflin.

Data Display

Tufte, Edward R., (1983). The Visual Display of Quantitative Information. Cheshire, CT, Graphic Press.

Tufte, Edward R., (1990). Envisioning Information. Cheshire, CT, Graphics Press.

Tufte, Edward R., (1997). Visual Explanations. Cheshire, CT, Graphics Press.

Teams/ Group Process

Moore, Allen B. and Feldt, James A., (1993). Facilitating Community and Decision-Making Groups. Malabar, FL, Krieger Publishing.

Scholtes, Peter R., Joiner, Brian L., and Streibel, Barbara J., (1996). The Team Handbook. Madison, WI, Oriel, Inc.

Results-Based Accountability

The CT General Assembly’s RBA Initiative

https://www.cga.ct.gov/app/rba/

More Information About The Results-Based Accountability Approach

http://resultsaccountability.com

Some Important Data Sites

www.Census.gov (the big daddy)

www.bls.gov (another very important source of data)

www.ctdata.org (a great portal for different kinds of population level data in Connecticut)